Privacy Policy

1. Who we are

Blessing Properties L.L.C (“we”, “us”) is a real estate company in the United Arab Emirates that advertises properties for rent. This policy explains what personal data this website collects, why, who sees it and what your choices are.

For any question about your data, contact us at mail@blessing-properties.com or +971 56 200 7544.

2. What we collect

• Account details: your name and email address. If you register with an email and password, we store your password only as a one-way encrypted hash: nobody at Blessing Properties L.L.C can read it. If you sign in with Google, we receive your name, email address and profile picture from them.
• Inquiries: the name, email address, phone number (optional) and message you send through the contact or property inquiry form, and the property you asked about.
• Tenant records (if you rent a property through us): your name, phone number and, if we have it, email address; your nationality; your Emirates ID or passport number; your marital status and, if you tell us, your spouse's and children's names and ages; the tenancy details (listing, dates, rent, deposit, rent due day) and payment history for each listing you rent; and identity/contract documents you or our staff upload (passport, Emirates ID, visa, tenancy contract, payment receipts). Our staff usually enter this from your tenancy contract and documents, so it may not come from you directly. Identity numbers and documents are encrypted before they are stored — even our storage provider cannot read the documents' contents (see section 9).
• Tickets: if you are a tenant, the subject, message and any files you send us through a support ticket (by email or from your account), and our replies.
• Reviews: if you are a tenant, the star rating and comment you leave about a listing you have stayed in. Reviews are shown publicly on that listing's page together with your name.
• Saved properties: the listings you save to your account.
• Landlords and our own staff: we keep business records about the property owners (landlords) we lease from — their name, contact details and the lease terms — and about our own employees (contact details, identity and employment details, leave). These are used only to run our business and are visible only to the people who need them.
• Usage information: which pages you open, what you search for (and whether we had results), which properties you view, the site you came from, your browser type and, when our host provides it, your approximate country. We do not store your IP address: we keep only a one-way hash of it to spot abuse and to limit spam.
• Sign-in security data: failed login attempts and temporary lock-outs, to protect accounts.

3. How we use it

We do not sell your data and we do not send marketing emails unless you have asked for them.

• To show properties and run your account (including confirming your email address and letting you choose a password).
• To answer your inquiries and tickets. When you send one, you automatically receive an acknowledgement email with a reference number, and our team is notified so someone can reply.
• To manage a tenancy: record rent, payments and identity/contract documents, and let you see that information (read-only) in your account.
• To run our business: keep records of the landlords we lease from and of our staff (including leave and staff identity documents required by law).
• To understand demand (for example which searches find nothing) so we can improve the listings we offer.
• To keep the website secure, prevent spam and fix errors.
• To meet legal obligations.

4. Who can see your data

• Our team. Staff with an account can read inquiries and tickets and reply to them, and manage tenant records (tenancy, payments, documents) needed to run the tenancy. Copies of inquiry/ticket notifications and of our replies may be sent to selected members of our team. Which parts of the admin area each person can open depends on their role and access group, and only owners and developers can see staff activity, staff personal records and technical settings.
• Other visitors, for reviews only. A review you leave as a tenant (star rating, comment and your name) is shown publicly on the relevant listing page. Nothing else in this section is ever public.
• Service providers that run the website for us (see section 6). They may only process data on our behalf.
• Authorities, when the law requires it.

5. Cookies and similar storage

We use only what the site needs. We do not use cross-site tracking cookies.

• Sign-in cookie: keeps you signed in (essential).
• Preferences: your light/dark theme choice is saved in your browser.
• Session note: a short marker in your browser so a visit is counted once, and so a property view is counted once per visit.
• App files: if you install the site as an app, static files (logo, icons, an offline page) are stored on your device so it opens quickly. Pages and account data are never stored offline.
• Ad measurement (only if we are running ads on ChatGPT): a pixel from OpenAI may set two first-party cookies (kept up to 30 and 365 days) so a visit or inquiry that followed one of our ads on ChatGPT can be attributed to it. It does not track you across other sites.
• Tag management: Google Tag Manager loads on the site to manage our marketing and analytics tools. On its own it does not set a cookie or collect anything; whatever it's configured to load will have its own entry here once it's switched on.

6. Services we rely on

Using the website involves these providers, which receive the data needed for their job:

• Hosting and database providers (where the site and its data run).
• Cloudinary (stores and delivers property photos and videos, and stores tenant identity/contract documents — those are encrypted before they are uploaded, so Cloudinary only ever holds unreadable, encrypted data for them).
• An email delivery service (sends our emails: sign-up links, acknowledgements and replies).
• Google (if you choose to sign in with it, and for Tag Manager, which loads our marketing/analytics tools as described in section 5).
• OpenAI (only if we are running ads on ChatGPT: a pixel on the site measures visits and inquiries that followed one of those ads, as described in section 5).
• OpenFreeMap / OpenStreetMap (the maps on the site; your browser loads map data from their servers, so they see your IP address; if you press “find my location”, your position is used inside your browser to centre the map and show the distance, and is not sent to us), Photon (place search on the map: the place name you type is sent to it) and YouTube (embedded property videos, using its privacy-enhanced mode).

7. Where data is processed

Some of these providers operate outside the UAE. When your data is transferred, we rely on providers that protect it to a standard consistent with applicable UAE data-protection law.

8. How long we keep it

• Accounts and saved properties: until you ask us to delete the account.
• Inquiries, tickets and our replies: as long as needed to deal with your request and keep a record of our dealings, then deleted or anonymised.
• Tenant records (tenancy, payments, documents): for the duration of the tenancy and for as long afterwards as we are required to keep financial and identity records.
• Usage and security logs: for a limited period (180 days by default), after which they are removed. Page-visit counters hold no personal data.

9. Security

Passwords are stored as hashes, secrets are encrypted, connections use HTTPS, sign-in attempts are rate limited, and access to the admin area is restricted to approved staff.

Tenant and staff identity numbers (Emirates ID, passport, visa, bank and salary details) and tenant identity and contract documents (passport, Emirates ID, visa, tenancy contract, payment receipts) are encrypted before they are ever stored, and only approved staff can decrypt and view them; each time an owner reveals a full staff identity number, it is recorded. No system is perfectly secure, so please use a strong, unique password.

10. Your rights

You can ask us to give you a copy of your data, correct it, delete it or stop using it for a purpose. Email mail@blessing-properties.com from the address on your account and we will respond within a reasonable time. We may need to keep some information where the law requires it.

11. Children

This website is for adults looking to rent property. It is not directed at anyone under 18 and we do not knowingly collect their data.

12. Changes

We may update this policy when the website or the law changes. The date at the top shows the latest version; important changes will be highlighted on the site.